Signing up with a managed IT service provider can be confusing if you are not familiar with IT lingo. There are many terms IT professionals use every day that most business owners have never even heard of. Many business owners don't know the difference between hardware and software, so they tend to get overwhelmed hearing terminology like RMM and CRM. In order to keep up in conversations with managed IT service professionals, check out this list of commonly used IT terms before you sign up with a managed service provider
MSP: Managed Service Provider
MSP stands for managed service provider. This is the company that is providing your business with managed IT services. Different MSPs can offer a variety of unique services but the most common are remote IT management, IT support, IT monitoring, cybersecurity, cloud computing services management, and data backup and recovery.
RMM: Remote Monitoring and Management
Remote monitoring and management uses software to remotely oversee customer's servers and systems. RMM allows MSPs to monitor and maintain their customer's infrastructure without devoting time and resources sending technicians to regularly visit customer locations. This software can also be used to increase operational efficiency by automating manual systems administration procedures.
CRM: Customer Relationship Management
Customer Relationship Management is essentially the process of building long-standing relationships with your customers. It also encompasses anytime of software used to track and organize contacts, store information about customers, and track customer interactions and behavior. CRM software can help businesses maximize their profits since it is far cheaper to retain a current customer than it is to sign a new one.
MPS: Managed Print Services
Managed print services is a program offered by some managed service providers that regulates and maintains customers' printing devices. Typically used by print-heavy industries, MPS can help clients cut costs, reduce environmental impact, optimize printing operations, and free up their staff to focus on their day-to-day workload.
UC-MAXX is an all-in-one cloud-hosted communications platform. This easy to use platform eliminates the need to plan for future expansions since it can scale up or down in a flash. It can also lower costs by bringing together multiple communication methods such as call, IM, chat, and video conference without the hassle of onsite technicians, phone lines, maintenance fees, and surcharges for advanced capabilities.
SLA - Service-Level Agreement
Service-level agreements are a routine part of the contracts that MSPs enter into with their clients. SLAs establish which services MSPs will provide along with a series of predetermined performance and quality benchmarks to hold the MSP accountable. SLAs also usually go into detail about the limits of an MSP's liability in the customer relationship.
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